IPVG

Customer Service Specialist

Job Purpose:

• Handle the incoming and outgoing calls from /to cardholders and other clients/ customers for any request, queries and complaints
• Handle cross-selling or telemarketing of IPVG companies' products and services
• Coordinates well with Reconciliation and Settlement

Responsibilities::

• Ensure that clients/cardholders will get the "best" customer service they deserve.
• Must have good understanding of the I-cash card function, features including promos, and all other IPCV product and services.
• Ensure that all queries, request and complaints are immediately acted upon and resolved the shortest possible time.
• Closely monitor status pending queries, request and complaints.
• Must adhere to escalation policies and procedures set by management.
• Must have good understanding of IPVG’s products and services.
• Perform other duties as required by management.

Qualifications:

• Minimum Education Requirement - Graduate of Business Administration
• Knowledge of Spedific Functional Work:
1. Excellent Communication skills
2. Can handle "all sorts of cardholders" customers and users behaviour
3. Know when and how to escalate issues
4. Proficient in MS Office application
• Industry/Work Experience Required:
1. 2 years experience in customer service
2. Customer Management Skills
3. Coordinating experience involving various groups but not necessarily inter-related
4. Experience in business operations, preferably financial institution
5. Exposure as service provider
• ADDITIONAL/SKILLS REQUIRED:
1. Very patient
2. Self driven and result oriented
3. Must have excellent communication skills
4. Not easily overwhelm by customers users demands and obstacles
5. Must have a great sense of urgency
6. Can manage critical activities
7. Be multi-skilled and can handle various projects simultaneously
8. Work under pressure including time, people and environment

Merchant Boarding Specialist
The merchant Boarding Specialist will be required to focus on merchant acquisition activities and fulfil administrative requirements of the department.

Functional Roles:

• Support Operations Group in merchant acquisition activities
• Perform Operations Group functions including training/ seminar scheduling and collection/consolidation of required documentation covering all aspects of merchants’ acquisition and managing I –cash registration and distribution for ipay.
• Handle Operations Group functions such as:
1. Coordinate with merchants for training and boarding schedule
2. Any and all other tasks deemed necessary for the completion of the project
3. Management of merchant/ customer database (creation/ population and data mining)
4. Procurement and inventory management of all merchant documents
5. Manage the i-cash registration and distribution as needed
6. Administer merchant acquisition reports
7. Other task, duties and responsibilities that may be requested or deemed necessary to achieve company objectives.

QUALIFICATIONS REQUIRED:

• College Graduate preferably in Business –related course
• Knowledgeable in systematic documents collection, filing and proper monitoring.
• With customer service experience or exposure
• Minimum of at least 1 year of documents management experience with the client or merchants a plus
• Excellent communication, organization, persuasion, reasoning and strategic planning skills
• Knows how to coordinate and manage external vendors and partners
• Has a very good interpersonal skills
• Has ability to manage projects and multi-task
• Creative and resourceful
• Highly proficient in MS Word and Excel

 

Reconciliation and Settlement Specialist

Overall in charge of timely reconciliation an settlement of all transactions and related activities. Also timely resolution of customer complaints regarding unsettled transactions. Coordinates well with customer service unit. Coordinates well with Customers Service Unit

RESPONSIBILITIES:

• Manage, monitor and resolve customer complaints and reconciliation issues.
• Timely completion of reconciliation and settlement activities
• Prepare and conducts test and certification for new services that will be implemented
• Analyze and facilitate the modification of reconciliation processes and procedures related to IPCV’s systems
• Formulate and recommend procedures and reports that will help speed up the reconciliation of transactions.
• Develop and maintain a systematic process for logging and elevating technical or operational complaints and issues.
• Provides feedback and updates (if necessary) to external and internal clients until complaints and issues are resolved
• Prepare and submit status and performance reports to management on a weekly and monthly basis or as required
• Monitor transaction information, and flag discrepancies relating to fraud and/or misuse of service or system.

QUALIFICATIONS:

• Graduate of Business Administration
• Knowledge of Specific Functional Work:
1. Analytical Skills
2. In-depth business knowledge
3. Proficient in Reconciliation and Settlement policies and procedures
4. Good communication skills
5. Can handle customers and clients
6. Know when and how to escalate issues
• Industry/Work Experience Required:
1. 2-3 years experience in reconciliation and settlement process
2. Experience in business operations , preferably financial institution
3. Customer Service Skills
4. Coordinating experience involving various groups but not necessarily inter-related
5. Exposure as service provider
• Additional Skills Required:
1. Patient
2. Self-driven and result-oriented
3. Must have excellent communication skills
4. Be multi-skilled and can handle various project simultaneously
5. Have a “great” sense of urgency
6. Can manage critical activities
7. Work under pressure including time, people and environment
8. Not easily overwhelm by customers/users demands and obstacles

 

Business Relationship Manager
Level: Assistant Manager
Qty of personnel: 2

Main Functions:

• Develop leads and sources for Merchant Acquisition project
• Enrolment and boarding of merchant locations for Merchant Acquisition project
• Collection and evaluation of all required documents from Merchants to be boarded
• Coordinate with merchants for training and boarding schedule
• Any and all other tasks deemed necessary for the completion of the project

Qualifications:

• 3-5 years experience in Sales (particularly Merchant Acquisition) and Marketing
• Good writing and communication skills
• Able to execute tasks and functions with minimal supervision
• MS Office proficiency (Word, Excel and Powerpoint)
• Willing to be assigned outside Metro Manila on certain occasions

Assistant Manager - Training & Business Relationship
Level: Assistant Manager
Qty of personnel: 1

Main Functions:

• Assists in developing new leads and sources for Merchant Acquisition project
• Assists in the Enrolment and boarding of merchant locations for Merchant Acquisition project
• Assists in Collection and evaluation of all required documents from Merchants to be boarded
• Coordinates with merchants for training and boarding schedule
• Assists Trainer during training sessions in-house or offsite
• Conduct trainings for locations to be boarded and enrolled in the Merchant Acquisition program or any other IPCV business program as necessary
• Liaise with IPCV’s Corporate partners and relevant Government agencies connected with the Merchant Acquisition program or other related projects
• Any and all other tasks deemed necessary for the completion of an IPCV project

Qualifications:

• 2 - 3 years experience in Sales and Marketing
• Good writing and communication skills
• Able to execute tasks and functions with minimal supervision
• MS Office proficiency (Word, Excel and Powerpoint)
• Willing to be assigned outside Metro Manila on certain occasions

Position: Purchasing Assistant

Job Requirements:

• A university degree in Business, Engineering or equivalent
• At least 1-2 years experience in Purchasing
• Preferably FEMALE; SINGLE 25 years old and above
• Excellent communication skills and purchasing ethic
• Analytical abilities in supplier selection, product assessment , user requirements and quotation analysis
• Computer literate
• Can work efficiently as a team
• Relies on fact when making decision
• Highly ethical in dealing with suppliers

Job Responsibilities:

1. Performs the following purchasing related activities:
• Purchases materials, services based on customer specification and requirements
• Maintains and updates database of accredited suppliers
• Maintains an organized purchase requisition and purchase order. Prioritize purchases as required
• Prepares purchasing reports
• Manages good business relations with suppliers
2. Sources/ researches for new material designs and processes and coordinates this with the requisitioning department
3. Manages contracts with suppliers
4. Assist in the disposal of scrap, surplus and obsolete supplies and equipment to provide optimum return to the company
5. Coordinates incoming and outgoing shipments as instructed by the Purchasing Section Manager

Please email your resume to: brussels.mabala@ipvg.com

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